How do you future-proof a 175 year old retail business? Lane Crawford’s President and CEO has developed with her team a bold new strategy that embraces innovative ideas and thinking to put the customer even more at the heart of the luxury department store business. This special interview with AlixPartners’ Lisa Hu will provide deep insight into how retailers should be meeting today’s industry challenges through  focusing on the unique fundamentals of the business that can be strengthened to deliver sustainable growth.