Experience retail innovation in action
Discover the flagship retail experiences featured at World Retail Lab Asia 2026 across Shenzhen and Hong Kong, and explore what makes our guided store tours a valuable opportunity for senior retail leaders.
Full-day Shenzhen Flagship Store Tours
Monday 12th October 2026
08:30 – 18:00
The Shenzhen Flagship Store Tours offered delegates a unique opportunity to travel from Hong Kong to Shenzhen in mainland China and experience retail innovation first-hand.
The programme showcased Chinese retail formats alongside international high-performing retailers, providing insight into the concepts, technologies and customer experiences shaping the market.
MixC Malls, Shenzhen
Hosted by an executive member
Tencent Campus, Shenzhen
Hosted by an executive member
Sam's Club
Hosted by Christina Zhu, CEO, Walmart China
Hong Kong Flagship Store Tours
Tuesday 13th October 2026
Explore the three curated Hong Kong tour experiences featured at World Retail Lab Asia 2026, showcasing retail innovation, customer engagement and the evolution of physical retail.
Experience, Aspiration & Brand Power
POP MART → SOGO → Chow Tai Fook
09:15 – 12:45
This experience explored how leading brands create emotional connections that drive loyalty, engagement and spending. From POP MART's collectible-fuelled fandom, through SOGO's destination department store experience, to Chow Tai Fook's modern approach to luxury jewellery retail, the tour highlighted how retailers blend storytelling, exclusivity and experiential retail to build powerful consumer brands.
The Future of Everyday Retail
JD Mall → 7-Eleven → Wellcome
09:45 – 13:30
This tour explored how Hong Kong's leading retailers are reinventing everyday shopping through technology, convenience and customer experience. From JD Mall's next-generation omnichannel retail model to 7-Eleven's innovation in convenience retailing and Wellcome's evolution of the modern supermarket, the experience showcased how retailers are transforming high-frequency shopping journeys for the digital age.
Lifestyle Retail Reimagined
MUJI → Lacoste → Lane Crawford → Mannings
09:50 – 13:45
This experience examined how retailers are evolving from product sellers to lifestyle destinations. Spanning MUJI's minimalist philosophy, Lane Crawford's premium fashion and lifestyle curation, and Mannings' health and wellness proposition, the tour highlighted how retailers create relevance through curation, trust and a deep understanding of changing consumer needs.
